Delivery Policy
Effective Date: January 15, 2025

At Shimmer Radiance, we are committed to providing fast and reliable delivery for all our customers. This delivery policy outlines the terms and conditions regarding shipping, delivery times, and responsibilities. By placing an order with us, you agree to the following terms.

Shipping Methods & Costs

We offer a variety of shipping options to meet your needs. The shipping cost is calculated based on the destination of your order, the weight of the package, and the shipping method selected at checkout.

  • Standard Shipping: Affordable, reliable shipping with estimated delivery times.
  • Expedited Shipping: Faster delivery for those who need their items sooner.
  • International Shipping: Available to customers outside of the United States. Shipping costs will vary depending on the destination country.

You can view the available shipping options and their associated costs during the checkout process.

Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation email containing your order details. This confirms that we have received your order but does not guarantee shipment.
  • Processing Time: All orders are typically processed within 1-2 business days from when payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day. Custom orders or items that require personalization may take additional time to process.
  • Shipping Time: After your order is processed and shipped, the delivery time will depend on the shipping method selected. Estimated shipping times will be provided during checkout.

Delivery Times

  • Domestic Orders (within the United States):
    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
  • International Orders: Delivery times for international orders can vary widely depending on the destination country. Estimated shipping times will be provided at checkout. Please note that customs processing may cause delays that are beyond our control.

Please be aware that delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or high order volume.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your package and know when to expect your delivery. Tracking updates will be available via the carrier’s website.

Shipping Restrictions

  • P.O. Boxes & APO/FPO Addresses: We are unable to ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical street address for delivery.
  • Shipping Limitations: We may limit shipping to certain regions due to logistical challenges or service availability. In such cases, we will inform you prior to processing your order.

International Shipping

We are happy to offer international shipping to a wide range of countries. Please be aware of the following terms when ordering internationally:

  • Customs Duties & Taxes: International customers are responsible for paying any customs duties, taxes, or import fees that may be assessed by the destination country. These fees are not included in the total price at checkout and will be due upon delivery.
  • Shipping Costs: International shipping costs will be calculated at checkout based on the destination country and the size of your order.
  • Customs Delays: Please note that customs processing times may delay your shipment beyond the estimated delivery time. We are not responsible for any delays caused by customs.

Shipping Delays

While we strive to deliver your order on time, there are certain circumstances that may cause delays in shipping:

  • Carrier Delays: Shipping carriers may experience delays during high-demand seasons, holidays, or due to unexpected events such as weather disruptions.
  • Customs Processing: For international shipments, customs processing may take longer than expected.
  • Incorrect Address: If the shipping address provided is incorrect or incomplete, your package may be delayed or returned. Please ensure that all shipping information is correct before completing your purchase.

If your order experiences a delay, please contact our customer support team, and we will assist you in tracking your package and resolving any issues.

Shipping Address & Delivery Attempts

  • Shipping Address: Please ensure that the shipping address provided is accurate. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • Delivery Attempts: If no one is available to receive the package at the time of delivery, the carrier may leave a notice for rescheduling delivery or may attempt to deliver again. Please follow the instructions on the notice to ensure successful delivery.

Lost or Damaged Items

In the rare event that your item is lost or damaged during shipping, please contact us immediately. We will work with the carrier to investigate the issue and provide a resolution, which may include a replacement or refund.

  • Damaged Items: If your package arrives damaged, please take photos of the damaged item and packaging. Contact us within 7 days of receipt so we can address the issue promptly.

Customer Support

If you have any questions or concerns about shipping or delivery, our customer support team is here to assist you. Feel free to reach out to us at any time.

LAST REVISED: January 15, 2025

By purchasing from Shimmer Radiance, you agree to the terms and conditions outlined in this Delivery Policy. We aim to provide you with a seamless shopping experience and timely delivery of your beautiful items. Thank you for choosing us!