Return and Refund Policy
Effective Date: January 15, 2025
At Shimmer Radiance, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, which is why we’ve developed a clear and easy-to-follow return and refund policy to guarantee your peace of mind. Whether your purchase is a gift, a personal treat, or part of a significant life event, we want you to feel confident and happy with your decision. Please read our policy carefully to understand your options.
Return Period
You may return any item within 14 days of delivery for a full refund or exchange, provided the following conditions are met:
- Unused and Unworn: The item must be in its original, unused condition. It must not show signs of wear, use, or alteration.
- Original Packaging: The product must be returned in its original packaging, including any tags, certificates, and other accessories that came with it.
- Within 14 Days: The return must be initiated within 14 days of the delivery date. After this time frame, we may not be able to accept the return unless otherwise stated.
If the item does not meet the conditions for return, we may not be able to process it. If you are unsure whether your item qualifies for a return, please contact our customer service team for guidance.
Refund Process
Once we receive your returned item, it will be carefully inspected to confirm that it meets our return policy criteria. If the return is approved, we will process your refund within 5 business days to the original payment method used.
Please note that it can take additional time for the refund to be reflected in your account, depending on your payment provider or bank’s processing times. You will receive a confirmation email once the refund has been initiated.
In the event that your return does not meet the required conditions, we will notify you and may offer an alternative solution, such as an exchange or store credit.
Return Shipping Costs
Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or there was an error in the fulfillment of the order. If your item qualifies for a return due to one of these reasons, Shimmer Radiance will cover the cost of return shipping.
For your convenience, we recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee receipt of the returned goods without tracking.
How to Return an Item
Returning an item is easy. Simply follow the steps below to initiate your return:
- Contact Us: Reach out to our customer service team at contact@shimmerradiance.com within 14 days of receiving your order. Please provide your order number, the reason for your return, and whether you’d like a refund or an exchange.
- Return Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Authorization Number and specific return instructions.
- Prepare the Return: Pack the item securely in its original packaging to ensure it arrives back to us in good condition. Include any certificates, boxes, or documentation that originally came with the item.
- Ship the Item: Return the item to the address provided in your return instructions. Remember to keep your proof of shipment and tracking number for reference. We advise using a reliable and traceable shipping method to ensure the item reaches us safely.
Exchanges
We offer exchanges on eligible items. If you wish to exchange an item for a different size, style, or design, please follow the same steps for initiating a return. Once we receive the returned item and confirm it meets the return criteria, you can place a new order for the replacement item. The returned item must be in its original condition for an exchange to be processed.
Defective or Damaged Items
In the rare case that you receive a defective or damaged item, please accept our sincere apologies for the inconvenience. Our goal is to provide you with high-quality products, and we take these issues very seriously.
To resolve the issue quickly, please do the following:
- Contact Us Immediately: Reach out to our customer service team at contact@shimmerradiance.com with your order number, photos of the damage or defect, and a description of the issue.
- Return Shipping: If your item is defective or damaged, we will provide you with a prepaid return shipping label and cover the return shipping costs.
- Replacement or Refund: Once we receive the damaged or defective item, we will offer you a full refund or send a replacement, based on your preference.
Non-Returnable Items
Certain items may not be eligible for return or exchange due to health, safety, or customization reasons. These may include:
- Custom-Made or Personalized Items: Rings or jewelry that have been engraved, customized, or made to order based on specific preferences (e.g., size, metal choice, gemstones) are not eligible for return, unless they are defective or damaged.
- Earrings: For hygiene and safety reasons, earrings are typically non-returnable. Please check product descriptions for more details.
If you have questions about specific items, feel free to contact us for clarification.
Refunds for Promotions and Discounts
Please note that if you purchased an item using a promotional discount or special offer, your refund will be based on the final price paid after the discount was applied. If the return is due to a defect or error on our part, the full price of the item will be refunded.
Contact Us
If you have any questions about our return and refund policy or need assistance with a return, don’t hesitate to contact our dedicated customer support team:
Shimmer Radiance
Street: 1562 Heathrow Ln, Keswick, Virginia (VA)
Phone: (434) 295-0057
Email: contact@shimmerradiance.com
Website: shimmerradiance.com
Our team is here to ensure your experience with us is seamless, from the moment you place your order to the moment you decide to return it. Thank you for choosing Shimmer Radiance—we look forward to serving you again!
LAST REVISED: January 15, 2025
