Payment Policy
Effective Date: January 15, 2025

At Shimmer Radiance, we strive to provide a smooth and secure shopping experience. Our payment policy outlines the terms and conditions regarding payment for products and services on our website. By making a purchase, you agree to the terms set forth below.

Accepted Payment Methods

We offer a variety of secure payment options to ensure that your transaction is processed smoothly:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can choose to pay via PayPal for a fast and secure checkout experience.
  • Other Payment Methods: We may also offer other secure payment gateways, which will be listed during checkout.

When you choose a payment method, you authorize us to charge the payment method for the total order amount.

Payment Processing

  • Transaction Authorization: When placing an order, you authorize Shimmer Radiance to process your payment for the full amount of your purchase, including applicable taxes, shipping fees, and any other charges.
  • Payment Confirmation: After you complete your purchase, you will receive an email confirmation. This confirms the details of your order, but it does not constitute an acceptance of your order. Your order is considered confirmed only after it has been processed, packed, and shipped.
  • Payment Timing: Payments are processed immediately or within a few hours, depending on the method you choose. If there are any issues with processing your payment (e.g., insufficient funds or expired credit card), we will notify you promptly and work with you to resolve the issue.

Currency and International Payments

  • Currency: All prices and transactions on our website are in USD (United States Dollars). If you are shopping from outside the United States, your bank or payment provider may charge additional currency conversion fees. These fees are beyond our control and are the responsibility of the customer.
  • International Orders: We accept payments from international customers, but additional duties, taxes, or fees imposed by customs may apply. These are the responsibility of the customer and are not included in the product price at checkout.

Security

We are committed to ensuring the safety of your personal and payment information. Our website uses industry-standard encryption and security protocols to protect your payment details. However, we cannot be held responsible for any issues arising from unauthorized transactions or third-party payment processors.

  • Secure Checkout: Our secure checkout process ensures that all your personal and payment information is transmitted safely. We use SSL (Secure Socket Layer) encryption technology to safeguard your data.
  • Fraud Prevention: We reserve the right to cancel any order or payment that appears to be fraudulent. If we suspect fraudulent activity, we may require additional verification to process your order.

Failed Payments

If your payment is unsuccessful or declined by your bank or payment provider (e.g., due to insufficient funds, incorrect payment information, or expired credit card), your order will not be processed until the issue is resolved. We may contact you to resolve the issue, or your order may be automatically canceled.

  • Failed Payment Notification: You will be notified of any failed payments, and you will have the opportunity to update your payment information.
  • Order Cancellation: If payment cannot be processed or resolved, we reserve the right to cancel your order and refund any payments made, excluding any shipping or handling charges that may apply.

Taxes and Fees

  • Sales Tax: Sales tax will be applied to your order based on the destination of the shipment. The applicable sales tax will be calculated and displayed during checkout before you complete your purchase.
  • Additional Fees: Any additional fees, such as foreign exchange fees, transaction fees, or shipping charges, will be clearly outlined during the checkout process and added to the total order amount.

Refunds and Cancellations

  • Refunds: Refunds will be issued to the original payment method once your return is processed and approved. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Cancellations: If you wish to cancel your order, please contact us immediately. Orders may only be canceled if they have not yet been shipped. Once the order has been shipped, cancellations are no longer possible.

Customer Service and Assistance

If you have any questions or issues regarding payment, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is smooth and secure.

LAST REVISED: January 15, 2025

By making a purchase on Shimmer Radiance, you agree to the terms outlined in this Payment Policy. We appreciate your business and look forward to providing you with a safe and enjoyable shopping experience.