Sales Terms and Conditions
Effective Date: January 15, 2025

Thank you for shopping at Shimmer Radiance! By placing an order on our website, you agree to the following sales terms and conditions. Please read them carefully to ensure you understand the terms under which you are making a purchase.

Pricing and Availability

  • Prices: All prices listed on our website are in USD and are subject to change without prior notice. We reserve the right to modify prices at any time due to factors such as market fluctuations, sales promotions, or changes in product availability.
  • Product Availability: While we strive to ensure that all products are available, some items may be temporarily out of stock. We cannot guarantee the availability of any product until your order has been processed and confirmed.

Payment Methods

We offer a variety of secure payment methods to ensure your convenience and security while shopping with us:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You may also choose to complete your purchase using PayPal, a safe and secure method for online transactions.
  • Payment Requirements: Payment is required in full at the time of purchase. We do not offer payment plans, and your payment must be authorized before your order is processed.

Order Confirmation and Processing

  • Order Confirmation: After you place an order on our website, you will receive an email confirmation that includes the details of your purchase, such as the items you selected, your shipping address, and the total amount due. This email serves as an acknowledgment that we have received your order but does not constitute an acceptance of the order.
  • Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. However, please note that orders placed on weekends or public holidays will be processed the following business day.
  • Order Acceptance: Your order is considered accepted only once it has been processed, packed, and shipped. We reserve the right to cancel or reject any order for reasons including but not limited to payment issues, stock errors, or suspected fraudulent activity.

Shipping Information

  • Worldwide Shipping: We proudly offer worldwide shipping to provide our customers with the convenience of receiving their orders, no matter where they are located.
  • Shipping Costs: Shipping fees are calculated at checkout based on your location and the shipping method selected. Please be aware that international orders may incur additional customs fees, taxes, or import duties, which are the responsibility of the customer.
  • Delivery Times: Delivery times vary depending on the destination and the shipping method chosen. Standard shipping typically takes 5-7 business days for domestic orders, while expedited shipping may take 2-3 business days. International delivery times will depend on the destination country.
  • Carrier Delays: While we strive to meet the estimated delivery times, we are not responsible for delays caused by external carriers, weather conditions, or other factors beyond our control. If there is a significant delay in your shipment, please contact us for assistance.

Order Cancellation

  • Cancellation Window: If you need to cancel your order, you may do so within 12 hours of placing it, provided the item has not yet been shipped. Cancellations within this window can be processed by contacting our customer service team at contact@shimmerradiance.com.
  • Post-Shipping Cancellations: Once an order has been shipped, we are unable to cancel it. In this case, you may return the item according to our return policy, provided it meets the conditions for return (unused, in original packaging, and within the return window).
  • Non-Cancellable Items: Certain items, such as custom-made or personalized jewelry, may not be eligible for cancellation or return. Please ensure you review all details of your order before submitting it.

Returns and Exchanges

  • Return Period: We offer a 14-day return window for most items, starting from the date of delivery. To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when received.
  • Exchange Option: If you are not satisfied with your purchase, we offer the option to exchange it for another item. Custom-made or personalized products are not eligible for exchange unless defective.
  • Refund Process: Once we receive your returned item, we will inspect it and process your refund to the original payment method within 5 business days. Refunds may take 5-10 business days to appear on your account, depending on your payment provider.

Promotions and Discounts

  • Discount Offers: From time to time, we may offer promotional discounts or special sales events. Discounts are applied at checkout and cannot be combined with other offers unless specified.
  • Refunds on Discounted Items: If you purchased an item during a promotional sale and return it, your refund will be based on the price you paid after the discount was applied.
  • Coupon Validity: Coupons and discount codes must be applied at the time of purchase. We are unable to retroactively apply discounts or promotions to completed orders.

Limitation of Liability

  • Product Liability: Shimmer Radiance is not responsible for any direct, indirect, or consequential damages arising from the use or inability to use our products. We are also not liable for any damage resulting from alterations or improper handling of the jewelry.
  • Product Warranty: We provide a limited warranty on our products against manufacturing defects. However, this warranty does not cover damage resulting from misuse, accidents, or wear and tear.

Customer Support

  • If you have any questions regarding your order or need assistance, our customer support team is available to help. You can reach us via email at contact@shimmerradiance.com or by phone at (434) 295-0057.
  • Our support team will assist you with order inquiries, product details, return processes, or any other concerns you may have.

Legal Compliance

  • Governing Law: These Sales Terms and Conditions are governed by the laws of the state of Virginia, United States. Any disputes or claims arising from your use of the website or your purchase will be resolved in accordance with these laws.
  • Severability: If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be deemed severed from the agreement, and the remaining provisions will continue in full effect.

Changes to Sales Terms

  • We reserve the right to update, modify, or change these terms at any time. Any updates will be posted on our website with the new Effective Date clearly indicated. Please review these terms periodically to stay informed of any changes. Your continued use of our website or purchase of our products after changes to these terms indicates your acceptance of the updated terms.

LAST REVISED: January 15, 2025

Thank you for shopping with us at Shimmer Radiance. We look forward to providing you with the finest jewelry and an outstanding shopping experience.